HH77 Privacy Policy — Your information is our responsibility

1Introduction

HH77 (hh77.wine) is a trusted online gaming platform in Bangladesh. We believe every member's right to privacy is paramount. From the moment you sign up to every transaction you make, HH77 is committed to keeping your information secure.

This Privacy Policy explains what information HH77 collects, why it is collected, how it is used, and how it is kept secure. This policy applies to all HH77 services, mobile apps, and websites.

By using HH77, you agree to this Privacy Policy. If you have any concerns, please contact our support team before using the platform.

2What information is collected

HH77 collects user information at various stages. Full details are provided below:

Information Collected at Registration

• Full name and date of birth (for age verification)
• Active mobile number and email address
• Username and password (stored in encrypted form)
• Country or Region of Residence

During Identity Verification (KYC)

• Copy of national ID card, passport, or driving license
• Selfie or live photo (if required)
• Proof of address document

Information Collected Automatically During Use

• IP address and device information
• Browser type and operating system
• Login time, session duration, and gaming activity
• Transaction history and payment method details
• Data obtained from cookies and tracking technologies

3How Your Information Is Used

HH77 uses the information it collects for the following purposes:

If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting HH77 support.

4Data Retention & Duration

HH77 stores your information in encrypted form on secure servers. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the full duration your account is active, and for a minimum of 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years as required by legal obligations.
• KYC documents: Retained for up to 5 years after verification.
• Logs & Session Data: Typically up to 90 days.
• Customer support contact: For up to 3 years after the last interaction.

5Data Sharing Policy

HH77 never sells your personal information to third parties for commercial purposes. However, certain data may be shared in limited circumstances:

Service Provider Partners

Only the information necessary to deliver services is shared with payment gateways (Mobile Banking, Nagad, Rocket), game providers, and technology partners. All partners operate under strict confidentiality agreements.

Legal obligations

Hh77 is required to provide relevant information upon receipt of a valid legal order from a government authority or court. In such cases, we disclose only the specific information requested.

Fraud prevention

We may cooperate with relevant authorities to prevent serious fraud or cybercrime.

6Cookies and tracking technologies

The HH77 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your website experience.

Cookies we use

• Essential cookies: Required for login sessions and security — the site cannot function properly without these.
• Performance Cookies: To monitor site speed and performance.
• Functionality Cookies: To remember your preferences and settings.
• Analytics cookies: To analyze site traffic and usage patterns.

You can disable cookies through your browser settings, though some features may become limited as a result.

7Security Measures

HH77 applies industry-leading technology at every level to protect your data. Our security framework includes:

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Password Hashing: Passwords are never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA): The ability to add an extra security layer to your account.
• Firewall & Anti-Fraud Systems: Automatically detects and blocks suspicious activity.
• Regular Security Audits: Periodic security reviews conducted by independent third parties.
• Data backup: Regular encrypted backups stored in secure locations.

8Your rights

Every registered member of HH77 has the following rights over their personal information:

To exercise any of these rights, contact HH77 support via email or live chat. We generally respond within 30 business days.

9Protection of Children & Minors

HH77 is strictly for individuals aged 18 and above. We do not knowingly collect information from or allow account registration by anyone under 18.

If a minor is found to have registered on HH77, their account will be closed immediately and all associated data will be deleted.

If you believe a minor is using HH77, please notify our support team immediately.

10Changes to the Privacy Policy

HH77 may update this Privacy Policy from time to time. When changes occur:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page will always reflect the latest revision.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

11Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact HH77's dedicated privacy team:

• Email: [email protected]
• Live Chat: Click the chat button in the bottom-right corner of the site
• Support hours: 7 days a week, 24 hours a day

We typically respond to privacy-related requests within 24–48 hours.